Cookie Policy
How Lufthansa Customer Assistance uses cookies on this website.
What are cookies?
Cookies are small text files stored on your device when you visit a website. They help the site remember your preferences and work as expected.
Cookies we use
Essential cookies — required for the site to function, including remembering your cookie consent choice and keeping forms secure. These cannot be switched off.
Preference cookies — remember choices you make, such as your consent selection, so you are not asked again on every visit.
We do not use advertising or third-party tracking cookies on this site.
Managing your consent
When you first visit, you can choose “Accept all cookies” or “Essential only”. Your choice is stored on your device.
You can change or withdraw your consent at any time by clearing this site's data in your browser settings — the banner will appear again on your next visit.
More information
If you have questions about how we handle your data, contact us through the contact form or by phone.